•San Antonio, TX
If you are within a commutable distance of 6200 Northwest Parkway, San Antonio, TX, 78249, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.SM
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.
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This position is full-time, Monday - Friday. Employees are required to work the shift hours of 11:35 AM - 8:05 PM CST (Central Standard Time), including the flexibility to work occasional overtime based on business need (once training has concluded, the position will proceed as hybrid - some days onsite and some days from home).
Our office is located at 6200 Northwest Parkway, San Antonio, TX, 78249. Employees will be required to work some days onsite and some days from home.
We offer 18 weeks of paid training. The hours during training will be 9:00 AM - 5:30 PM CST (Central Standard Time) from Monday - Friday. 100% attendance is required. Training will be conducted fully onsite for the entirety of the training period.
Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.
This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at UnitedHealthcare.
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
- Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
- Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
- Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility.
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self - sufficient.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of customer service experience
- Ability to work onsite for the entirety of the training period, and then thereafter, candidates are required to work onsite at least 2 - 3 days per week
- Ability to work any full-time shift between the hours of 11:35 AM - 8:05 PM CST (Central Standard Time) from Monday - Friday, including the flexibility to work occasional overtime based on business need (once training has concluded, the position will proceed as hybrid - some days onsite and some days from home)
Preferred Qualifications:
- Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
- Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
- Sales OR account management experience
Telecommuting Requirements:
- Reside within a commutable distance of 6200 Northwest Parkway, San Antonio, TX, 78249
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Client-provided location(s):
San Antonio, TX, USA
Job ID:
UHG-1042541
Employment Type:
Full Time
Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursem*nt
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at UnitedHealth Group.
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