Customer Service Advocate - San Antonio, TX at UnitedHealth Group | The Muse (2024)

This position is full-time, Monday - Friday. Employees are required to work the shift hours of 11:35 AM - 8:05 PM CST (Central Standard Time), including the flexibility to work occasional overtime based on business need (once training has concluded, the position will proceed as hybrid - some days onsite and some days from home).

Our office is located at 6200 Northwest Parkway, San Antonio, TX, 78249. Employees will be required to work some days onsite and some days from home.

We offer 18 weeks of paid training. The hours during training will be 9:00 AM - 5:30 PM CST (Central Standard Time) from Monday - Friday. 100% attendance is required. Training will be conducted fully onsite for the entirety of the training period.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at UnitedHealthcare.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
• Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
• Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility.
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self - sufficient.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Ability to work onsite for the entirety of the training period, and then thereafter, candidates are required to work onsite at least 2 - 3 days per week
• Ability to work any full-time shift between the hours of 11:35 AM - 8:05 PM CST (Central Standard Time) from Monday - Friday, including the flexibility to work occasional overtime based on business need (once training has concluded, the position will proceed as hybrid - some days onsite and some days from home)

Preferred Qualifications:

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales OR account management experience

Telecommuting Requirements:

• Reside within a commutable distance of 6200 Northwest Parkway, San Antonio, TX, 78249
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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